Refund policy

Refund and Return Policy

Last Updated: May 27, 2026

Thank you for shopping with GenZ Store. We appreciate your business and want you to be fully informed about our policies before making a purchase.

All Sales Are Final

At GenZ Store, we do not accept returns or exchanges, and we do not issue refunds for any purchases made through our online store. Because of the nature of our products, all sales are considered final at the time of purchase.

Exceptions

While we generally maintain a no-refund, no-return policy, we are committed to ensuring you receive your order in good condition.

Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 48 hours of receiving your package.

Proof Required: To resolve issues regarding damaged or defective goods, we require photographic evidence of the damage and a copy of your packing slip or order confirmation.

Resolution: If your claim is verified, we will, at our sole discretion, either provide a replacement for the item or issue a store credit. We do not provide monetary refunds to original payment methods.

Order Cancellations

Once an order has been placed and processed, it cannot be canceled or modified. Please double-check your order details, including your shipping address and product selection, before finalizing your checkout.

Contact Us

If you have any questions or concerns regarding this policy, or if you believe you have received a damaged item, please reach out to our customer support team:

Email: jadavram21@gmail.com

Customer Support Hours: 9:00 AM to 9:00 PM IST

By completing your purchase on our website, you acknowledge that you have read, understood, and agreed to this No Refund and No Return Policy.